هذه الصفحة باللغة الإنجليزية، والنص الإنجليزي هو النسخة المعتمدة.

Refund policy

Last updated Oct 22, 2026

Studio jobs (AI video and image)

This is section 7a of our Terms of Service.

Every AI video and image is checked automatically for quality. If a result doesn't pass, we automatically make it once more, at no extra charge to the price you approved. If the second try is great, you simply pay the price you approved. If it still isn't right, we don't deliver it and we refund our service fee to your Studio Wallet; only the AI engine's processing cost for a single attempt is kept, deducted once at the end. You are never charged more than the price you approved, and if the AI engine fails before producing anything, you get the full amount back. If a first attempt fails, the app tells you the exact amounts while the second attempt runs.

App Store and Google Play purchases

Plans and wallet top-ups bought through the Apple App Store or Google Play are refunded by Apple or Google under their own policies. Request a refund from your store account.

Website top-ups (Stripe)

Website top-ups add credit to your Studio Wallet and are spent on Studio jobs under the policy above. If you were charged twice or charged in error, email sulaimaensadat@gmail.com and we will refund the duplicate or mistaken charge to your original payment method.